Order Fulfilment

We make order management & fulfilment easy. Whether you are a multi-channel or single channel seller, our service gives you the tools to do this as quick and easy as possible

 

 

Our systems are fully integrated with your sales order management system

 

When it comes to order fulfilment, we take it personally. From the moment we receive an order from you until the product is in the hands of your customers’ it is our mission to ensure that it all runs seamlessly.

We offer a simple to use & beautiful user interface that is fully integrated with all major e-commerce marketplaces, shopping carts & couriers to manage your orders, inventory and shipping. With over 50 e-commerce and courier platforms integrated as standard, the system is equally adept at managing our fulfilment operations giving you as a single end-user or multi-channel platform seller the most hassle-free and effective order fulfilment service.

We offer all this as a fully supported & secure cloud-based solution, giving our warehouses full transparency and up to date data, which can deliver live reports to our client. In addition, we make it as easy as possible to start streamlining your operation, by giving you dedicated support & free setup available in most cases.

 

As part of our Order Fulfilment service we offer the following:

 

Multi-Channel Management

  • Automatic retrieval of orders to a central platform for easier despatch
  • Integrated courier management for shipping label creation and tracking updates
  • Complex rules-based approach or mapping for shipping selection
  • Automatic stock synchronisation across all sales channels
  • Automated drop-shipping management
  • Advanced stock management techniques such as false stock levels & master SKU management
  • Popular channels: Ebay, Amazon, Magento, Big Commerce, Shopify, Opencart & many more

 

Stock Management

  • Automatic stock synchronisation across all clients/platforms
  • Automatic stock notification emails for all stock changes, goods-in and out of stock orders
  • Barcoded picking for 100% stock picking order accuracy
  • Full audit trail with every single stock transaction listed per product and exportable to excel
  • Easy setup of products and goods in transactions with spreadsheet loader or import from sales channels
  • Instant snapshot of stock levels so you can see available on hand stock at any moment in the despatch process
  • Product bundling capability (Bill of materials management)
  • Best before date, serial number and batch code tracking
  • Back-order capability for out of stock order management with complex first in first out stock allocation rules
  • Easy setup of products and goods in transactions with spreadsheet loader
  • Assigned stock locations to individual product lines for easy error-free picking

 

Shipping Management

We offer a fully flexible multi-courier & multi-client account intuitive shipping solution:

  • Intelligent courier service selection based on rules-based approach (weight, value & destination) or courier service mapping from an external channel
  • Integrated despatch note/address labels
  • Integrated courier accounts for automatic label production including Royal Mail DMO
  • Yodel, DPD, Parcelforce, UK Mail, UPS, DHL, Hermes, APC & many more
  • Automated tracking updates with branded despatch emails per channel / client
  • Custom designed pick notes per channel / brand / client

 

Technology & E-commerce

With over 50 standard e-commerce integrations available and full stock management across all the sales channels, our system handle the complex, fast-changing environment of the order fulfilment industry. With our barcode verification system, we can achieve a pick accuracy of 99.99% and a 100% same day dispatch where required and our customers can be provided with an online portal providing real-time information of all order, warehouse and shipping activities.

 

Reporting

Online portal dashboard snapshots & graphs give instant insight to despatch & product activity.

  • Full, detailed individual stock transaction history for audits and discrepancy investigations pinpoint exact transactions
  • Live, stock level reporting for all types (Allocated, On Hand, Required by Back Order, On Order)
  • Sales reports across all channels for easier stock forecasting & purchasing
  • Low stock report with daily or weekly frequency
  • Custom designed intrastat report for large scale EU exports broken down by commodity code

 

Additional Services

We are constantly looking for ways to add value for our clients. Here are some of the additional services we can offer:

  • Pack creation and product re-work
  • Dedicated liquid courier service
  • Gift wrapping service with printed personalised messages
  • Returns processing
  • Customer service support
  • Call Centre Facility
  • Live Chat Facility for your e-commerce sites
  • Shrink Wrapping
  • Poly Bagging
  • Barcode Labelling
  • Amazon FBA Labelling
  • Reduction of administration through automation